Town of Creston, Washington
Text Message Alerts
Last updated: August 10, 2026
The Town of Creston sends text messages from our Town Hall number, (509) 636-3145, to residents and utility customers who ask for them. This page explains what we send, how to sign up, and how to stop.
What we send
- Replies to your questions. If you text Town Hall, a staff member will text you back during business hours.
- Water and sewer utility notices. Bill reminders, past-due notices, and advance warning before a shutoff.
- Public safety and service alerts. Boil-water advisories, water outages, burn bans, and road or street closures.
- Town business notices. Council meeting reminders, changes to Town Hall hours, and similar announcements.
We do not send advertising, marketing, or political messages, and we never text on behalf of another organization.
How to sign up
You can join in any of these ways:
- Text us. Send the word JOIN to (509) 636-3145 from the mobile phone you want us to use.
- Ask at Town Hall. Fill out the text message consent form at the counter, or add your mobile number and check the text message box on your water and sewer service application.
- Call us. Call (509) 636-3145 during business hours and ask staff to add your number.
Signing up is optional. Your consent to receive text messages is never a condition of receiving water, sewer, or any other Town service, and we will always keep sending notices by mail and phone to everyone.
How to stop
Reply STOP to any message from us and we will stop texting that number. You can also call Town Hall at (509) 636-3145 and ask to be removed. If you change your mind later, text JOIN again to start back up.
How to get help
Reply HELP to any message, call (509) 636-3145, or stop by Town Hall at SE 100 Creston Avenue.
Message frequency, rates, and delivery
- Message frequency varies. Most residents receive only a few messages a month, and more during an emergency such as a water outage.
- Message and data rates may apply. Ask your mobile carrier about your plan.
- Carriers are not liable for delayed or undelivered messages. Do not rely on text messages alone in an emergency. Always call 911 for an emergency.
- Supported carriers include all major U.S. mobile carriers.
Your privacy
We collect your mobile number only to send the messages described above. We do not sell, rent, or share mobile numbers or text message consent with anyone for marketing purposes, and we do not share them with third parties or affiliates for their own marketing. Full details are in our Privacy Policy, and the program terms are in our Terms of Use.
Questions
Town of Creston
SE 100 Creston Avenue, PO Box 131
Creston, WA 99117
Phone and text: (509) 636-3145